Emails from MentorKey

Occasionally, you may receive emails from MentorKey, either automatically generated by the platform or directly from your program manager. Below are some common questions and troubleshooting steps regarding these emails.

I am not receiving any emails from MentorKey

If you’re not receiving emails, here are a few steps you can try:


  1. Check Your Spam or Junk Folder: The email might have been filtered into your spam or junk folder. If you find the email there, mark the sender as safe to ensure future emails are delivered to your inbox.


  2. Search for emails from the domain [your organisation]@mentorkey.com.au

If you’ve completed these steps and are still not receiving emails, please contact MentorKey at support@mentorkey.com.au. You may also want to contact your IT team/provider to assist with any organisational security requirements that may be causing the issue.


How do I opt out of receiving MentorKey emails?

To stop receiving automatic emails from MentorKey, follow these steps:

Heads up: You will continue to receive important system-generated notifications, such as password reset emails, and communications from your program manager through MentorKey.


  1. Open a MentorKey email and click on "Manage email preferences"


  1. You will be directed to your browser with this message. Click on "Stop receiving emails" to complete the process.


  1. You will have successfully opted out of emails when you see this message

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